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Phone Counselor (Part-Time)

Department: 753 - BC County Crisis
Location: Timonium, MD

The Affiliated Sante Group is a non-profit organization. We are a leading provider of crisis psychiatric care and system management services to public and private entities. Santé also manages mental health outreach and psychiatric recovery services. We have been delivering mental health care to individuals and families and pioneering new treatment modalities since 1974.

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The Affiliated Sante group seeks a Part-Time Phone Counselor who will provide linkage and assistance to hotline volunteers including telephone triage and screening of crisis calls, dispatching of police and other providers documenting, collecting and monitoring of data. This individual is also responsible for providing goal-directed counseling and crisis planning, and for following with clients through the CRS process until discharge. 

Please note: We operate as a 24 hours per day, 365 days per year service. The Lead Phone Counselor shifts would include providing coverage to crisis hotline as well as administrative responsibilities. Shift times will vary as according to need (day, evening, overnight, weekend, and holiday shifts.) 


  • Bachelor's Degree in Counseling, Social Work, or a related field of study or ten (10) years of proven experience working on a crisis hotline.
  • Must have a minimum of 2 years in related experience
  • Obtain necessary contact information for clients and documents accurate demographic information in client case
  • Effectively triage a call to the appropriate level of care
  • Conduct a lethality assessment of client and dispatch appropriate resources (police, EMT, MCT) when necessary
  • Completes an environmental risk and safety assessment and relays all information to MCT/patrol when necessary
  • Can effectively deescalate a client in crisis, over the phone

We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Affiliated Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Affiliated Santé Group participates in E-Verify.

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